THE WIFI DOESN’T WORK!
THE ETS RUNS EVERY TWO HOURS DAILY!
The train arrives and out come the passengers…
Comment by someone who took the 8am ETS from KL to Ipoh on Thursday, 8 February 2012.
Train has stopped moving somewhere between Batu Gajah and Ipoh Sentral.. its 20 minutes delayed already vs. the scheduled arrival at 1025am.
The motto of KTM: “On time, everytime”.
It’s quite true; but I think they can shorten it by making it “Late, everytime”. Can save letters
Letter to the Editor
- 5 Jan 2013
- Metro Perak
Nothing to eat on ETS
Bad service spoils train journey from Ipoh to KL
ON Dec 14, 2012, I took the Electric Train Service (ETS) from Ipoh to Kuala Lumpur with my family at 6.05pm. I was told that there is a cafe on the train, so I did not buy anything from the station before boarding.
Improve service: Food and beverage are just as important as safety and comfort on the ETS. – filepicAn hour into the journey, my children began asking for food. So I asked one of the crew members if there was food for sale. I was so taken aback when he rudely told me that they had nothing left, only hot drinks were available.
Apparently, I was not the only one who had experienced this rude service by the staff on board the train. A friend of mine took the 5.05am train on Dec 2 from Ipoh to Kuala Lumpur.
As he had not had his breakfast, he went to the cafe and was surprised to see that there was no one at the counter. There was also no food and drinks available. What kind of service is KTMB giving its passengers? Please look into this problem.
TAKEN FOR A RIDE
HOW MUCH IS A TICKET FROM IPOH TO KUALA LUMPUR?
An express bus may cost RM17.50-RM22, so it may seem pricey, but think of the speed (2 hours and 15 minutes), confort and safety.
29 August 2012 | last updated at 12:12AM
RAIL SERVICE: Thumbs-up for Ipoh electric train
ON Aug 15, I drove from Penang to board the 7am “Silver” Electric Train Service from Ipoh to Kuala Lumpur Sentral.
The train was punctual, the onboard announcement in Bahasa Malaysia and English were excellent and the ride was extremely smooth and comfortable. Throughout the journey, it felt more like an airplane ride.
There are eight services in each direction and the response appears to be overwhelming.
All trains were running full and to my surprise, there were passengers from Butterworth, Taiping and Kuala Kangsar.
The journey was made pleasant by the friendly and polite crew. I was impressed by the condition of the train, especially the toilets.
The service has created a tangible impact on the public and based on this, KTMB should purchase additional sets to increase its frequency.
It was a five-star service all the way and I would not hesitate to recommend it to all my frequent traveller friends.
Read more: RAIL SERVICE: Thumbs-up for Ipoh electric train – Letters to the Editor – New Straits Times
Read what Jasmine C, Blogger, mediaperak.com, has to say about the ETS
0-1 Was down in KL on the 1st of July 2012.Was there for a meeting which was held in the morning till noon. After the meeting was with my daughter and her friend hanging out in Ikea and was having the meatballs that was so delicious. It was rather early for me to head back [...]
Ipoh visit ‘derailed’
LIM KAH PIN’s plans to visit a friend in Ipoh went offtrack just as he was about to take the train from Kuala Lumpur on June 23.
“The ticket I bought at KL Sentral stated that the train would leave at 8am and will arrive in Ipoh at 11am,” says the 70-year-old retiree.
The ticket also clearly stated to board the train at Gate A at 7.20am.
“At 7.50am, a rail guard entered the barrier and I thought he would open the barrier for passengers to board the train soon.
“However, he was still standing there by 8.15am without taking any action.
“There were no announcements or signage to inform passengers when the train would arrive or depart.”
He says his patience finally ran out at 8.40am when Gate A remained unopened.
“When I asked the guard, I was shocked to hear that my train had left at 8am. The guard then said I should have been waiting at Gate B.”
LIM told him this was not his mistake, as the ticket had clearly stated to wait at Gate A.
“I was then told to change the ticket for the next train to Ipoh at 9am.
“It is unbelievable that such a mistake can still happen. This caused much inconvenience for myself as well as my friend, who was to pick me up me at my destination.”
LIM says he feels something should be done to improve the rail boarding system to ensure other passengers would not face the same type of inconvenience.
KERETAPI Tanah Melayu (KTMB) Corporate Communications spokesman Shahril Sahak says they have contacted LIM and have apologised for the inconvenience caused.
“We thank him for sharing his feedback with us as it helps us improve our service performance.
“As a token of appreciation for his support, KTMB has offered him a complimentary electric train service ticket and he has been informed of this.”
LIM confirms he has been contacted by KTMB personnel who apologised.
“As for the complimentary ticket, they have arranged to e-mail it to me.”
He says he plans to use it for a high school reunion trip, which will be held in September.
“I am very satisfied with the offer, but above all, I hope that this incident can be highlighted to remind others that such things can happen if they are not careful.”
ETS Ipoh-Seremban starting Saturday
KERETAPI TANAH MELAYU BERHAD (KTMB) is re-introducing the Electric-Train-Set (ETS) service for the Ipoh-Seremban sector starting Saturday.
Week-ends ET61 Ipoh-Seremban 7.00am
ET62 Seremban-Ipoh 10.55am
You can purchase your tickets 30 days in advance.
Contact KTM Berhad Care Line at 1300-88-5862
or visit www.ets-train.com.my for more details.
www.mmail.com.my/story/ets-ipoh-seremban-starting-saturday – Cached
The electric train is quick, clean and comfortable. It takes 2 hrs 20 mins to get to Ipoh from KL.
I have never been on the ETS. I have waited numerous times for people who took the electric train: sons, sister, nieces, brother-in-law, etc.
They all had good things to say. Quick. Almost always on time and if late, by 5 minutes, no more. Confortable. Cool. Cold, someone said.
I have made bookings for other people. The office actually answers the phone, unlike KTMB, the people who manage the normal railway system.
Watch the video.
The electric train takes you to KLIA and LCCT to catch the plane.