The ETS (Electric Train Service): Ipoh-KL-Seremban-KL-Ipoh

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Proposed High Speed Train: KL-Singapore-KL

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25 AUGUST 2014

3 MONTHS AGO, YOU COULD GET INTO THE STATION TO WAIT FOR YOUR FAMILY OR FRIENDS TO ARRIVE.

NO MORE!

25 Aug 2014 001

25 Aug 2014 002

25 Aug 2014 003

Top Tweet

KTM, railway, train, ETS eletric train service Ipoh-KL-Seremban: smooth quick safe ride

TOP TWEETS!

1m

on CNY Eve, Ipoh railway station, bought ETS (KTM) tkts in 12 mins

TOP TWEET!

29s

ETS electric train service seremban-kl-ipoh is fast,confy and safe

CHINESE NEW YEAR’S EVE, 30 DECEMBER 2013:

AT THE IPOH RAILWAY STATION, THERE WAS AN IMPROVEMENT.

No, it’s not that they will answer your phone call.

However, if you go there to the Ipoh railway station, it takes less time to get to the ticketing counter to buy a ticket.

When I arrived, on Chinese New Year’s Eve, I took a number, 709. It was 703 that was being attended to at the time.

Note the time: 17.59 or 5.59pm.

DSCN8051

There were large notices with important information.

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HERE WAS AN IMPORTANT NOTICE

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Then, it was my turn.I went into this office.

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12 minutes after I had taken my number, I left, tickets purchased.

BAD NEWS ABOUT THE ETS
1. Online booking service is s**t.
2. Nobody answers the phone, especially the Ipoh office.

Conversation among friends on Facebook, Monday, 16 December 2013:

A: Has anybody tried to book ETS or KTM train tickets online? It must be the most un -user friendly software ever designed!!
And has anybody tried calling their call centre? After listening to their recorded messages in English and Malay, you then get cut off!!!
Aaaarrrggghhh!!!

B: Dont bother! Best you get them over the counter.

C: I tried but was never successful. Website rather confusing. Don’t ever bother calling their call center. It is a waste of time. Counter services are very friendly.

A: The website is absolutely STUPID! I wonder who they contracted to do the software! The info is so bad, cant even find out the fares. It was soooo easy for me to book train tickets or even bus tickets online in the UK! How are we going to achieve 2020? Its only 6 years away, and we are 50 years away in terms of efficiency! Counter service in KL is ok. But in Ipoh? There is always a queue of about 100 numbers!! What are they doing?????

D: welcome back to Bolehland … Sigh !

Blogger: How things change! When the ETS was introduced, it had its own tel no, and its own counter. Now, it’s part of KTM and you HAVE to go there to get tickets. It’s now like any govt dept.

E: kena tunggu sangat lama

Blogger: And it’s true that there are always so many people waiting for tickets and ONLY one counter open

E: panas ( aircon mukin tak service) dan tempat kotor juga!

Inside the train. Quite empty as it is the 5am train on a Monday morning!

aa

Get a drink here!

ab

THE WIFI DOESN’T WORK!

THE ETS RUNS EVERY TWO HOURS DAILY!

railway station 25 May 2013 012 railway station 25 May 2013 013

The train arrives and out come the passengers…

railway station 25 May 2013 016

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COMMENT BY A GOOD FRIEND WHO DIDN’T TAKE THE ETS! AFTER READING THEM, YOU’RE SURE TO TAKE THE ETS.

Never liked yesterday’s journey back home. I usually travel by ETS but the ticket for it is only at 8.00 pm. So the only available ticket back to Ipoh is KTM’s Express Rakyat! Will never travel on that train again. The train is at 3.50 pm. But delayed and came in at 4.05 pm. It started to move at 4.15 pm but with a terrible jerk that I heard a loud noise of the chains being pulled. Then it stopped. It only moved at 4.45 pm. Was feeling very uneasy and did send a msg to my friend regarding the situation. Told not to erase the msg until I arrive safely in Ipoh. Started to pray for everyone who was in the train heading to their destination. This train was heading to Butterworth.
I was really shocked when I was sold the small bottle of Twister for RM4.00. Paid Rm 2.00 for the small mineral water and RM 4.00 for the Twister. These fellows selling the food on the train are unaware of the pricing I think or is that the price on the train! Made a mistake for not carrying a bottle of water with me! For me it is a BIG “NO” to travel on KTM’s Express Rakyat anymore!
jasmine.c

a1

a

Now you know why it is better to take the ETS..

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Comment by someone who took the 8am ETS from KL to Ipoh on Thursday, 8 February 2012.

Train has stopped moving somewhere between Batu Gajah and Ipoh Sentral.. :) its 20 minutes delayed already vs. the scheduled arrival at 1025am.

The motto of KTM: “On time, everytime”.
It’s quite true; but I think they can shorten it by making it “Late, everytime”. Can save letters :)

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NST

29 June 2013| last updated at 09:09PM

Electric Train Service gets thumbs up

IPOH: THE Electric Train Service (ETS), which is in its third year of operation, is quietly making its way into the hearts of Ipoh folk.

People from all walks of life can be seen at the station.
…..
Overall, Streets found that most passengers were more than satisfied with the service, despite the fact that the ETS tickets are significantly more expensive than the regular Intercity Komuter service.

A second-class KTM Intercity ticket from KL Sentral to Ipoh costs an adult RM14, while a similar ETS Silver ticket costs RM25.
…..

According to the Keretapi Tanah Melayu Bhd  2012 annual report, 1.2 million passengers used the ETS service nationwide, which was a 33.3 per cent increase from the previous year.

The report also stated that 18 services  run daily from Monday to Thursday, while 22 run from Friday to Sunday.

The Electric Train Service has been in operation since 2010. Pic by Muhaizan YahyaRead more: Electric Train Service gets thumbs up – Northern – New Straits Times http://www.nst.com.my/streets/northern/electric-train-service-gets-thumbs-up-1.309530#ixzz2Xecd84bO

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Star

Letter to the Editor

  • 5 Jan 2013
  • Metro Perak

Nothing to eat on ETS

Bad service spoils train journey from Ipoh to KL

ON Dec 14, 2012, I took the Electric Train Service (ETS) from Ipoh to Kuala Lumpur with my family at 6.05pm. I was told that there is a cafe on the train, so I did not buy anything from the station before boarding.

Improve service: Food and beverage are just as important as safety and comfort on the ETS. – filepicAn hour into the journey, my children began asking for food. So I asked one of the crew members if there was food for sale. I was so taken aback when he rudely told me that they had nothing left, only hot drinks were available.

Apparently, I was not the only one who had experienced this rude service by the staff on board the train. A friend of mine took the 5.05am train on Dec 2 from Ipoh to Kuala Lumpur.

As he had not had his breakfast, he went to the cafe and was surprised to see that there was no one at the counter. There was also no food and drinks available. What kind of service is KTMB giving its passengers? Please look into this problem.

TAKEN FOR A RIDE
Ipoh.

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HOW MUCH IS A TICKET FROM IPOH TO KUALA LUMPUR?

ONLY RM35.

An express bus may cost RM17.50-RM22, so it may seem pricey, but think of the speed (2 hours and 15 minutes), confort and safety.

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NST

29 August 2012 | last updated at 12:12AM

RAIL SERVICE: Thumbs-up for Ipoh electric train

ON Aug 15, I drove from Penang to board the 7am “Silver” Electric Train Service from Ipoh to Kuala Lumpur Sentral.

The train was punctual, the onboard announcement in Bahasa Malaysia and English were excellent and the ride was extremely smooth and comfortable. Throughout the journey, it felt more like an airplane ride.

There are eight services in each direction and the response appears to be overwhelming.

All trains were running full and to my surprise, there were passengers from Butterworth, Taiping and Kuala Kangsar.

The journey was made pleasant by the friendly and polite crew. I was impressed by the condition of the train, especially the toilets.

The service has created a tangible impact on the public and based on this, KTMB should purchase additional sets to increase its frequency.

It was a five-star service all the way and I would not hesitate to recommend it to all my frequent traveller friends.

Read more: RAIL SERVICE: Thumbs-up for Ipoh electric train – Letters to the Editor – New Straits Times http://www.nst.com.my/opinion/letters-to-the-editor/rail-service-thumbs-up-for-ipoh-electric-train-1.130625#ixzz252YLWNCA

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Read what Jasmine C, Blogger, mediaperak.com, has to say about the ETS

ETS 9316 to Ipoh…..Something happened!

0-1   Was down in KL on the 1st of July 2012.Was there for a meeting which was held in the morning till noon. After the meeting was with my daughter and her friend hanging out in Ikea and was having the meatballs that was so delicious. It was rather early for me to head back [...]

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Malay Mail

Ipoh visit ‘derailed’

KTMB apologises and gives complimentary ticket for printing wrong information
Wednesday, July 04, 2012 – 13:52
Location:
KUALA LUMPUR
KTM
TICKET TO RIDE: Complainant plans to use KTMB’s goodwill gift for a high school reunion trip in September

LIM KAH PIN’s plans to visit a friend in Ipoh went offtrack just as he was about to take the train from Kuala Lumpur on June 23.

“The ticket I bought at KL Sentral stated that the train would leave at 8am and will arrive in Ipoh at 11am,” says the 70-year-old retiree.

The ticket also clearly stated to board the train at Gate A at 7.20am.

“At 7.50am, a rail guard entered the barrier and I thought he would open the barrier for passengers to board the train soon.

“However, he was still standing there by 8.15am without taking any action.

“There were no announcements or signage to inform passengers when the train would arrive or depart.”

He says his patience finally ran out at 8.40am when Gate A remained unopened.

“When I asked the guard, I was shocked to hear that my train had left at 8am. The guard then said I should have been waiting at Gate B.”

LIM told him this was not his mistake, as the ticket had clearly stated to wait at Gate A.

“I was then told to change the ticket for the next train to Ipoh at 9am.

“It is unbelievable that such a mistake can still happen. This caused much inconvenience for myself as well as my friend, who was to pick me up me at my destination.”

LIM says he feels something should be done to improve the rail boarding system to ensure other passengers would not face the same type of inconvenience.

KERETAPI Tanah Melayu (KTMB) Corporate Communications spokesman Shahril Sahak says they have contacted LIM and have apologised for the inconvenience caused.

“We thank him for sharing his feedback with us as it helps us improve our service performance.

“As a token of appreciation for his support, KTMB has offered him a complimentary electric train service ticket and he has been informed of this.”

LIM confirms he has been contacted by KTMB personnel who apologised.

“As for the complimentary ticket, they have arranged to e-mail it to me.”

He says he plans to use it for a high school reunion trip, which will be held in September.

“I am very satisfied with the offer, but above all, I hope that this incident can be highlighted to remind others that such things can happen if they are not careful.”

Ipoh visit ‘derailed

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ETS Ipoh-Seremban starting Saturday

Sunday, June 10, 2012 – 11:24
Location:
KUALA LUMPUR

KERETAPI TANAH MELAYU BERHAD (KTMB) is re-introducing the Electric-Train-Set (ETS) service for the Ipoh-Seremban sector starting Saturday.

Week-ends ET61 Ipoh-Seremban    7.00am
ET62 Seremban-Ipoh  10.55am

You can purchase your tickets 30 days in advance.

Contact    KTM Berhad Care Line at 1300-88-5862
or visit      www.ets-train.com.my for more details.

KERETAPI TANAH MELAYU BERHAD (KTMB) is re-introducing the Electric-Train-Set (ETS) service for the Ipoh-Seremban sector starting Saturday. In a statement, KTMB said …

www.mmail.com.my/story/ets-ipoh-seremban-starting-saturday – Cached

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The electric train is quick, clean and comfortable. It takes 2 hrs 20 mins to get to Ipoh from KL.

I have never been on the ETS. I have waited numerous times for people who took the electric train: sons, sister, nieces, brother-in-law, etc.

They all had good things to say. Quick. Almost always on time and if late, by 5 minutes, no more. Confortable. Cool. Cold, someone said.

I have made bookings for other people. The office actually answers the phone, unlike KTMB, the people who manage the normal railway system.

Watch the video.

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The electric train takes you to KLIA and LCCT to catch the plane.

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78 Responses to The ETS (Electric Train Service): Ipoh-KL-Seremban-KL-Ipoh

  1. weehingthong says:

    This is what an old schoolmate and friend, Victor Kho, said: Used the ETS a few times when I was back in M’sia. Very comfortable ride from KL-Ipoh-KL. No hassle

  2. weehingthong says:

    This is what my elder sis, Ruth, said: If only ….. there’s a S’pore – KL similar one ..

  3. ETS says:

    When i was working in Kl I use to take the ETS . Yes Its Clean and nice but how about the Price ? – It cost RM 40 to RM 70 for the train ride ( to and back depend on time as the rate change with it , imagine how much it will cost if you take the ETS to Johore of Butterworth – both under construction ) but once you reach Ipoh it’s another story .
    1) Day Trip – Good Parking Space for you to leave your Car . How safe ? Cheap – OK
    2) How about if you want to park your car for a week ???? – No way you will not get your car back .
    3) No Car to Train Station – How to get there ? – Grab a Taxi – Cost From Ipoh Garden to Train Station on a normal day from morning till 6 in the evening cost around RM 10.00 but if you are coming back after 10 PM it will cost you RM 25.00 to RM 30.00 more expensive then your train ride from Ipoh to KL. For that matter you will not get a Taxi that easily – for my train ride at 6.15pm back to KL I have to book a taxi starting from 5.00 PM they might not turn up and you will miss your ride.
    We only get half the convenience but the other half is always missing that is always the problem. Implementation is always lacking there is no continuity. Months back the Toilet at the train station is FOC now it cost you 30cents to use the Loo why ??
    Can KTM put up a Bus Shuttle so we do not have to depend on Taxi who charge killer prices. They can but why is it not done ? God only know. There are lot’s of open space available and if they can provide weekly or daily parking ( guarded ) at a reasonable price it would be good.When my brother came back for holiday from Australia he kept his car at the airport for 2 weeks and he pay a reasonable price for it. Business sense is missing like all monopolistic enterprise. Look at MAS take away his monopolist status and it collapse. I have since move back to Ipoh but I still like the ETS ride, well we cannot expect perfection – half an apple is batter then no apple. It’s the Malaysian Way.

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  18. i need help says:

    where can i book/buy a train ticket from kl to ipoh. reply asap thank you so much :)

    • weehingthong says:

      Phone
      +60 1-300-88-5862
      Website
      ets-train.com.my

      or Tel. No. 05 254 0481 / 05 243 9832

      Address: Stesen Keretapi Ipoh,
      Jalan Panglima Bukit Gantang Wahab, 31000 Ipoh, Perak,
      Malaysia.

  19. aikwanong says:

    hi there
    i am staying in kl, my hometown in taiping, no ETS to taiping yet..can u tel me frm ths train station, hw do i get to the bus station to get to taiping. any clues for me

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  22. NanaSajer says:

    i have tried and tired to call ETS ticket service but no one pickup the phone.and i also try call the counter service but they rushing give the ticket service number and cut off the session..how they do the job haa..??can anyone give me the contact number of ETS ticket service..?

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